Terms of Service

1. Acceptance of Terms

By accessing or using PlayReflect, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.

2. Description of Service

PlayReflect is a reflective journaling application for young athletes. We provide tools for logging training sessions and matches, capturing reflections, and generating AI-powered insights to support player development.

3. User Accounts

• You must provide accurate information when creating an account
• You are responsible for maintaining the security of your account
• You must be at least 13 years old to use this service
• If you are under 18, you should ensure a parent or guardian is aware of your account and agrees to these terms on your behalf
• One person may not maintain multiple free accounts

4. Subscription and Payments

PlayReflect is free for all individual players. All features are included at no cost.

Coaches and teams can subscribe to paid team plans (Team $69.99/month, Club $199/month, Academy $499/month) for coach dashboards and team management features.

Team subscriptions automatically renew unless cancelled. Coaches can cancel anytime through their account settings, and access continues to the end of the billing period already paid for. Payments are processed by Stripe; we do not store full card details.

Refunds. If you are a consumer in the UK, you have 14 days from purchase to cancel for a full refund under the Consumer Contracts Regulations 2013, unless you asked us to start immediately and have used the service, in which case we may deduct a proportionate amount for what you used. We refund any duplicate or erroneous charge in full, and if the service is unavailable for more than 72 consecutive hours for reasons within our control we will refund that period pro rata. To request a refund, email [email protected] from your account address. Refunds are typically processed within 5 to 10 working days.

5. User Content

You retain ownership of all content you create, including reflections, session logs, and chat messages. By using our service, you grant us a limited licence to:

• Store and display your content to you
• Process your content with AI services to generate insights and personalised feedback
• Create anonymised, aggregated datasets from user activity for research and commercial purposes

6. Anonymised Data and Research

You acknowledge and agree that we may create anonymised, aggregated datasets derived from user activity across PlayReflect. These datasets:

• Contain no personally identifiable information and cannot be linked back to individual users
• May be shared with research institutions, sports organisations, and commercial partners
• May be used for academic research, sports science studies, and commercial analysis
• May be licensed or sold to third parties

You may opt out of having your data included in future anonymised datasets by contacting us at [email protected]. See our Privacy Policy for full details on anonymisation.

7. Acceptable Use

You agree not to:

• Use the service for any illegal purpose
• Upload harmful, offensive, or inappropriate content
• Attempt to gain unauthorised access to the service
• Share your account credentials with others
• Use automated systems to access the service without permission

8. AI-Generated Content

Our AI features provide suggestions and insights based on your input. AI-generated content is provided for informational purposes only and should not replace professional judgement. We do not guarantee the accuracy or suitability of AI-generated insights for any specific situation.

9. Intellectual Property

The PlayReflect application, including its design, features, and branding, is owned by SVMS Consultancy Limited and protected by intellectual property laws. You may not copy, modify, or distribute our application without permission.

10. Limitation of Liability

PlayReflect is provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages arising from your use of the service. Our total liability is limited to the amount you paid for the service in the past 12 months.

11. Termination

We may suspend or terminate your account if you violate these terms. You may delete your account at any time. Upon termination, your right to use the service ceases immediately.

12. Changes to Terms

We may update these terms from time to time. Continued use of the service after changes constitutes acceptance of the new terms. We will notify you of significant changes via email.

13. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

14. Contact

For questions about these terms, contact us at [email protected]

SVMS Consultancy Limited, registered in Scotland, company number SC514512. Registered office: 11 Dudhope Terrace, Dundee, Scotland, DD3 6TS.